Hampton Inn & Suites Robbinsville

My family of 5 stayed in the studio 2 queen size bed room. It also consist of a pull out sofa bed. The room was spacious for 5 people. The beds were comfortable, pillows were small and not great. The room and bathroom were clean. The sheets for the pull out sofa bed needed to be changed so we requested clean sheets. The staff were friendly however requested sheets and towels we were told that they would send some to the room no one showed up. If you need something just go to the front desk yourself to get it; which we ended up doing. They do provide complimentary breakfast , which was okay. I really liked the fact that they provided full size shower gel and shampoo and conditioner. I know it may sound like it's not a big deal but many hotels are not providing that these days. We would definitely stay there again.

Great experience. We did have an issue with our digital key not loading on the app, but the front desk was able to quickly get us keys and send us on our way. The hotel is easily accessible and in a seemingly safe area. The room was well maintained and clean. We were on the top floor and heard no outside noise from the hallway or adjoining rooms. The pool and breakfast areas were also well kept and the breakfast room had ample seating. Breakfast was the typical Hampton fare, but I was happy to find individual bottles of milk in the cooler with the yogurt.

Staying at this location was an unfortunate experience. Rooms were dirty and ill prepared to handle our party of five. The shower drain was slow, pull out bed was dirty with no extra linens to prepare it. There were fossilized doritos under the pull out bedding, in the ac and all over the corners of the room. The lounge chair was so old and dirty it actually felt wet. The breakfast buffet was also something I could have done without. Burnt omlettes, cut up hot dogs (at least that is what it looked like) and poorly prepared waffle batter were the highlights. There was no fresh fruit and the coffee was dull and distasteful. Do better please! Not the experience I expected from Hampton Inn or Hilton. Upon complaint, we did receive a 20% discount but it was too little to make our stay comfortable.

I stayed at this hotel with my family, and was very unimpressed with service provided. To start- the hotel rooms are very bare bones, and don't have the basics of proper lighting or even bench to keep your things. This would have been manageable- if I didn't also notice to slight mold forming on the bath tubs. Of course, that will happen to any bathroom - but as there is no proper exhaust installed in the bathrooms- of course this issue gets worse. These things have to be regularly maintained. As well, the staff were not willing to provide housekeeping. There is signage to say that housekeeping will be provided every other day, but that frankly doesn't make sense when you have a guest that is only staying for 1.5 days. These things need to be adjusted- and the fact that it wasn't meant that they basically put their hands up and said sorry - we can't do anything. Lastly, my mother saw that the 2% milk was spoiled during breakfast, and the staff said they would get to it eventually. That is unacceptable. Many people could have gotten sick! There should be a promptness when it comes to food safety. The location is fine, thats not a problem, and it served the purpose we needed. But these things I've indicated are totally solvable and can be implemented by management. I really hate being the person who gripes about customer service- I definetely don't know what the working conditions are at this location - but if management sees this- you need to improve these services.

Great experience. We did have an issue with our digital key not loading on the app, but the front desk was able to quickly get us keys and send us on our way. The hotel is easily accessible and in a seemingly safe area. The room was well maintained and clean. We were on the top floor and heard no outside noise from the hallway or adjoining rooms. The pool and breakfast areas were also well kept and the breakfast room had ample seating. Breakfast was the typical Hampton fare, but I was happy to find individual bottles of milk in the cooler with the yogurt.

My family of 5 stayed in the studio 2 queen size bed room. It also consist of a pull out sofa bed. The room was spacious for 5 people. The beds were comfortable, pillows were small and not great. The room and bathroom were clean. The sheets for the pull out sofa bed needed to be changed so we requested clean sheets. The staff were friendly however requested sheets and towels we were told that they would send some to the room no one showed up. If you need something just go to the front desk yourself to get it; which we ended up doing. They do provide complimentary breakfast , which was okay. I really liked the fact that they provided full size shower gel and shampoo and conditioner. I know it may sound like it's not a big deal but many hotels are not providing that these days. We would definitely stay there again.